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Accounting and Corporate Regulatory Authority

Filing a complaint against a CVA holder

Learn how to file a complaint if you believe a Chartered Valuer and Appraiser (CVA) holder did not meet professional standards.

Last updated 2 February 2026

On this page

When to file a complaint
Before you file a complaint
How to file a complaint
What happens after you file

This page is under development and being progressively updated.

When to file a complaint

Learn when you can file a complaint against an individual CVA holder with Institute of Valuers and Appraisers Singapore (IVAS).

Filing a complaint: CVA holder

What you need to know

Details

What IVAS can investigate

You can file a complaint if you believe a CVA holder did not comply with the:

Note: You should try to resolve the issue directly with the CVA holder before you file a complaint with IVAS.

What IVAS cannot investigate

IVAS cannot investigate:

  • Fee disputes (business valuation is not regulated in Singapore)

  • Complaints against companies or employers of CVA holders

Note: IVAS cannot award damages or financial compensation.

Time limits for filing

You can only file a complaint if the issue happened:

  • On or after 25 June 2020 (when the IVAS Disciplinary Framework was launched)

  • Within the last six years

Before you file a complaint

Required documents and information

You need to prepare

Details

Complaint form

Complete all fields in the form and sign it.

Note: You cannot file anonymous complaints.

Supporting documents

Include all relevant documents that support your complaint.

Police report details (if applicable)

Inform IVAS if:

  • You believe a criminal offence has been committed.

  • You have made a police report.

How to file a complaint

Email the completed form and supporting documents to ivas@acra.gov.sg.

What happens after you file

After you file a complaint:

  • You will receive an email confirming receipt of your complaint within one week.

  • IVAS will review your complaint and decide whether to proceed with an investigation.

  • IVAS may ask you to provide more information or documents during the investigation.

  • IVAS will inform the CVA holder about your complaint and relevant supporting documents. They have the right to defend themselves.

  • The length of the investigation depends on how complex your complaint is.

  • IVAS's decision on the investigation is final.