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Accounting and Corporate Regulatory Authority

Service counters: Book or manage appointments

Book an appointment for consultation at our service counters at least three working days in advance.

Book an appointment online
Last updated 29 January 2026

On this page

Booking an appointment
Checking and managing your appointment

Booking an appointment

Visit our service counters to get help with registering, managing and closing a business. You need to book an appointment at least four calendar days before your visit.

Service counter staff
Before you book an appointment

Please note that our officers will not be able to help you file Bizfile eServices during your appointment.

To get help more quickly, you may:

How to book an appointment

Steps to book an appointment

Steps

Details

Complete our online appointment form to select your preferred slot

  • Appointment slots: Our appointment slots are from 9am to 4.30pm. Each appointment lasts 30 minutes.

  • Contact details: Please check that your email address and phone number are correct, in the event we need to contact you.

Receive a confirmation SMS

  • Confirmation SMS: After you submit the form, you should receive a confirmation SMS containing your appointment details and reference number.

  • (Optional) Confirmation email: Please provide your email address at the time of booking if you wish to receive a confirmation via email.

Note: You can only book one appointment at a time. Please change your appointment at least one day in advance if you cannot attend the appointment slot.

What to do on your appointment day

Arriving at Accounting and Corporate Regulatory Authority (ACRA)

Step

What to do

One

Arrive 10 minutes early at Revenue House.

Note: If you are late you may have to wait up to 90 minutes to be served. Our officers may also ask you to visit us on another day.

Two

Approach the counter at the main entrance of the TaxPayer and Business Service Centre for your queue ticket.

Three

Wait for your number to be called. Our officers will strive to see you within 15 minutes of your appointment time.

Checking and managing your appointment

You can check, reschedule, or cancel your appointment online.

Appointment services

Service

When you can do it

Check your appointment

Anytime after booking

Reschedule or cancel your appointment

At least 1 calendar day before your appointment

Note: The same individual who booked the appointment must attend in person.