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How can I check my transaction status?

You can check your transaction status anytime through Bizfile:

1. Log in to your Bizfile account.

2. Select My Transactions.

Most applications are processed within 15 working days. If we need more time to review your application, we will notify you.

More details: Managing your Bizfile transactions

Can I request to expedite processing for my transaction? I have urgent time-sensitive needs.

We are working diligently to process all applications.

Please note that applications may take up to 15 working days to process. If additional time is required, we will regularly update you on your application status.

Learn how to check your transaction status.

I did not receive my renewal reminder letter. What should I do?

Please check your physical mailbox for letters or log in to your BizFile account and check your inbox.

You will see a notification there if a renewal reminder has been issued.

How do I renew my business registration?

You may refer to the relevant guides below:

• Renewing your registration for sole proprietorships or partnerships

• Renewing your registration for limited partnerships (LPs)

How do I check my expiry date for my business registration?

You may fill up the following FormSG and we will email you the expiry date and your next course of action.

What happens if my entity is cancelled?

You can file for business restoration by:

• Logging in to Bizfile;

• Clicking on Others; and

• Selecting Apply to Restore Business Entity.

I am starting a business and am not sure how to choose a business structure.

Use the e-Adviser for Business Structure on GoBusiness for recommendations on which business structure is most suitable for you.

More details: Choosing a business structure

I am unable to retrieve documents such as the constitution after the incorporation process has been completed.

Download your free Business Profile to retrieve extracts such as:

• Your constitution; and

• Other incorporation documents.

How do you manage share capital and changes to shareholder during and after incorporation?

Learn more about shares and updating share information.

What happens after I buy an information product?

After you successfully pay for an ACRA information product, you will receive an email with the download code within 15 minutes.

If you made the purchase using Singpass or Corppass, you can also:

• Log in to Bizfile via Singpass or Corppass

• Access the download code through your Bizfile inbox

More details: Downloading purchased products

What if I made a purchase without logging in to Bizfile?

After successful payment, both a payment confirmation email and a delivery notification email containing your product download code will be sent to your specified email address within 15 minutes.

I do not have Corppass, what should I do?

Please apply for Corppass to begin transacting on behalf of your entity.

You will need Corppass to file any transactions on behalf of your entity.

What if I receive the following error message when I log in with Corppass? "You're not authorised to view this page"

If you encounter this message, please check if you have:

• Llinked the seven e-services; and

• Assigned Corppass to your new Bizfile account.

I am a corporate service provider (CSP). I registered a new entity of behalf of the client and I did not receive a free Business Profile.

You can only file on behalf of your clients in Bizfile after adding them to your client list using the "Maintain corporate service provider” transaction.

More details: Downloading free Business Profiles (CSP)

I am a CSP and I am unable to switch profile.

You can only file on behalf of your clients in Bizfile after adding them to your client list using the "Maintain corporate service provider” transaction.

If you have not updated your client list, you will not be able to switch profiles when accessing Bizfile.

Can you apply to strike off a company that has received court summonses?

Companies that have received court summonses are required to resolve the matter before submitting the application to strike off.

Please also ensure the company is able to meet all striking off criteria before submitting the application.

Are there any supporting documents required to apply for striking off?

No supporting documents are required for the application of striking off.

However, please ensure the company is able to meet all striking off criteria before submitting the application.

How do I clear an objection to striking off?

In the event of an objection, ACRA will send a letter to inform the company. This letter will indicate the objector’s name and objection reason.

Resolve the matter with the objector and clear the objection within two months, otherwise your striking off application will lapse.

More details: Clearing an objection to striking off

Can I restore a company that has been struck off?

A company can be restored through a court order within six years after the company’s name has been struck off. This court order must be lodged via Bizfile.